Shipping

Most orders are to be shipped within one business day after payment is received. If your order contains back order items, we will ensure to provide the most accurate date of arrival, cancel the order in request of the buyer or recommend the best alternatives by color, style and model that are in stock. We also reserve the right to refund any back ordered items.

The daily shipping cutoff is 4:00PM EST.

International orders are subject applicable customs, duties, brokerage fees and taxes, all of which are the responsibility of the customer. Please be aware that many products' warranties do not provide coverage outside the US. We reserve the right not to ship to the country in question for risk of deliver ability and/or other issues.

Returns

Shop with the comfort of knowing that your order is backed by a 7-day 100% Money Back Guarantee. If you're not completely satisfied with your NEMUSA product, return it within 7 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.

NEMUSA will extend a refund to anyone who meets our refund policy criteria as explained below.

All NEMUSA products must be returned within 7 days of the purchase date
All NEMUSA products purchased on clearance, and that have been discontinued, must be returned within 7 days of the purchase date
You will be required to obtain a Return Authorization (RA) number. Please contact us to obtain an RA number.

Please mail back original product. Please send back your original product that is being replaced to the following address:

NEMUSA Return
52-05 Flushing Ave
Maspeth, NY 11378
Please be aware that you are responsible for shipping back to our facility. Any mail that is refused, or marked 'return to sender,' or sent 'postage due' will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.

Please include your NEMUSA order # and your RA number.

Please give a reason why you are requesting a refund. Your input is EXTREMELY important to us. We strive to do everything within our power to improve both our products and our service.