All NEMUSA products must be returned within 7 days of the purchase date
All NEMUSA products purchased on clearance, and that have been discontinued, must be returned within 7 days of the purchase date
You will be required to obtain a Return Authorization (RA) number. Please contact us to obtain an RA number.
Please mail back original product. Please send back your original product that is being replaced to the following address:
52-05 Flushing Ave
Maspeth, NY 11378
Please be aware that you are responsible for shipping back to our facility. Any mail that is refused, or marked 'return to sender,' or sent 'postage due' will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.
Please include your NEMUSA order # and your RA number.
Please give a reason why you are requesting a refund. Your input is EXTREMELY important to us. We strive to do everything within our power to improve both our products and our service.